Design and Implementation Challenges in Building a Scalable MERN Stack Platform for Civic Feedback Systems
DOI:
https://doi.org/10.63503/j.ijssic.2025.76Abstract
This paper explores the challenges encountered when designing and deploying a scalable, secure, and easy to use civic feedback platform with the MERN (MongoDB, Express, React, and Node.js) stack. Increasingly, civic feedback systems are regarded as critical for public participation and rapid resolution of the type of infrastructure issues in question (such as road maintenance). Nevertheless, such platforms thus far equate to taking in large volumes of user feedback, managing them in real-time and ensure user security which is difficult. This research identifies key challenges for the areas of data scalability, security, user experience, and system performance. This paper examines these challenges to provide insight and best practices for developers creating civic engagement platforms. Furthermore, the study presents potential solutions and architectural implications to overcome these problems gracefully. The research concludes by emphasizing the MERN stack's promise and constraints for creating robust civic centric applications that encourage citizen participation and government responsiveness.
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